Google Business Profile is the source for the business data shown here, last checked 2026-10-01.
No recent review rated the service positively across the last 20 ratings read. Complaints centre on no-shows and late cancellations even for bookings made days ahead, driver aggression toward elderly and vulnerable passengers, and consistent failure to provide wheelchair-accessible vehicles despite advance notice. One reviewer described a Good Friday pickup for her father with Alzheimer's that never arrived, leaving the family stranded; another waited 45 minutes with no wheelchair option despite booking the day before. Additional grievances include drivers refusing to close windows, throwing rubbish from vehicles, and overcharging visitors, with many reviewers now switching to Uber.
The business operates in Victoria Park and fields over 355 Google reviews, placing it well above average for review volume in the NDIS Plan Management category but at 1.2 stars compared to the category average of 4.35. Staff have been described as unhelpful when contacted; one customer spent five minutes arguing with an AI assistant before reaching a human operator. No praise themes emerge from the recent review text, and the complaints reflect systemic issues with reliability, care for vulnerable passengers, and driver standards.
VisAbility is trusted by families for ongoing disability support and community programs, with accessible facilities and weekend availability. A recent serious complaint about receptionist conduct toward a vulnerable client stands against otherwise consistent praise for friendly staff and quality rooms, suggesting inconsistency in service culture.
All five reviews give five stars and credit named staff members with securing employment quickly and treating clients with warmth and respect. Reviewers cite placement within a week and long-term support that helped them move off welfare into stable work.
Strong personal relationships with named staff often drive positive outcomes, with reviewers crediting individual consultants like Beth, Anna, and Chloe for genuine job placements and emotional support. However, scattered reports of delayed responses, dismissive behaviour during emergencies, and serious lapses in neurodiversity advocacy underscore a worrying inconsistency. The gap between best and worst experiences suggests service quality depends heavily on who you're paired with.
Last updated 2026-10-01