Google Business Profile is the source for the business data shown here, last checked 2026-09-01.
Booking a taxi with 13cabs rarely delivers as promised. Customers report no-shows even when booked days ahead, drivers who fail to arrive and communicate, inflated fares without warning, and aggressive treatment especially of elderly and disabled passengers. Multiple families missed airport flights and important events when wheelchair-accessible vehicles never appeared. The business has not resolved any of these failures in customer-facing ways; complaint responses are dismissive or absent.
The company's shift to AI phone systems has also driven away customers frustrated by being forced through loops before reaching a human operator. For NDIS-eligible users needing reliable transport to medical and support appointments, 13cabs has consistently failed over six months of reviews. Better alternatives clearly exist.
VisAbility is trusted by families for ongoing disability support and community programs, with accessible facilities and weekend availability. A recent serious complaint about receptionist conduct toward a vulnerable client stands against otherwise consistent praise for friendly staff and quality rooms, suggesting inconsistency in service culture.
Strong personal relationships with named staff often drive positive outcomes, with reviewers crediting individual consultants like Beth, Anna, and Chloe for genuine job placements and emotional support. However, scattered reports of delayed responses, dismissive behaviour during emergencies, and serious lapses in neurodiversity advocacy underscore a worrying inconsistency. The gap between best and worst experiences suggests service quality depends heavily on who you're paired with.
All three reviews are five-star, citing a professional, caring team. Limited review evidence available, but consistent mention of staff reliability and willingness to go beyond standard support.
Last updated 2026-09-01