Best in-home & personal care providers in Perth
Looking for disability support more broadly? See our separate pick for the best disability services & support organisation overall. The list below is ordered by composite score, which weighs rating, review volume, recency, and sentiment together, not by star rating alone.
Picks are ranked by score and relevance to in-home & personal care, so a lower overall score can rank higher here.
At a glance
| # | Business | Score | Rating | From | Best for |
|---|---|---|---|---|---|
| 1 | Just Better Care Perth and South Perth | 82 | 4.9 (35) | — | All-round personal & aged care |
| 2 | Smurfettes Cleaning Service | 78 | 4.7 (62) | — | NDIS & DVA home cleaning support |
| 3 | Disability Services Experts | 67 | 5 (6) | — | Small-team, high-touch support |
| 4 | District 360 - Perth | 71 | 4.6 (22) | — | After-hours & weekend respite |
| 5 | Healthcare Australia (HCA) - Perth | 66 | 4 (45) | — | Large-scale staffing & fast placement |
| 6 | At Home Care | 61 | 4 (20) | — | Complex & wheelchair-accessible transport |
| 7 | GNA Services | NDIS Provider Perth | Respite Care & Aged Care | 55 | 4.2 (28) | — | Aged care & disability combo |
| 8 | Enable and Connect | 45 | 5 (1) | — | New or emerging provider |
Ranked picks
Just Better Care Perth and South Perth
Why it ranks first
Just Better Care tops this list on the strength of a 4.9 rating and reviews that describe a genuinely person-centred approach, with clients and staff both citing clear communication and dignity-focused support. Coverage spans aged care, disability support, respite, and dementia care, and none of the 14 most recent reviews raised a complaint. Review volume is still moderate, so treat the score as strong but not yet exhaustively tested.
Pros
- Consistently person-centred, dignity-focused care
- Staff and clients both report clear, reliable communication
- Covers aged care, disability, dementia and respite under one provider
- Strong staff retention points to a stable team clients can count on
Services: support coordination, in home care, ndis plan management, disability accommodation
Smurfettes Cleaning Service
Why it ranks second
Smurfettes has built real expertise in NDIS and DVA funding, with reviewers saying the office understands entitlements from the first call and builds service agreements around what's actually covered. The bulk of 62 reviews describe punctual, thorough cleaners who take pressure off vulnerable clients. A handful of reviews do describe missed appointments or jobs left incomplete, which is worth weighing given how much clients rely on consistency.
Pros
- Deep working knowledge of NDIS and DVA funding rules
- Cleaners described as punctual and thorough
- Service tailored to individual needs rather than a fixed checklist
- Responsive office communication for most clients
Watch out: A small number of reviews describe no-shows or unfinished jobs, so confirm the service agreement details upfront.
Services: ndis plan management, in home care, disability accommodation
Disability Services Experts
Why it ranks third
Every one of Disability Services Experts' six reviews is five stars, with clients praising punctual, well-trained staff who genuinely listen and organised, inclusive group activities. The picture is consistently positive, though the review count is still small, so it's worth reading as an encouraging early signal rather than a large-sample track record.
Pros
- Perfect five-star record across all reviews so far
- Staff trained to listen and respect client preferences
Services: ndis plan management, community day programs, disability accommodation, support coordination
District 360 - Perth
Why it ranks fourth
District 360 stands out for flexibility, with reviewers highlighting weekend respite and after-hours phone support that coordinators like Evy and Jodie have delivered during personal crises. Recent reviews are uniformly positive even though a couple of older ones flagged management and billing confusion, suggesting things have improved lately.
Pros
- Weekend and after-hours availability when other providers stop
- Named coordinators who build ongoing personal relationships
- Regional respite destinations on offer
- Recent review trend is strongly positive
Watch out: A couple of older reviews mention unclear billing for simple inquiries, so confirm costs before booking.
Services: ndis plan management, support coordination, disability accommodation, in home care
Healthcare Australia (HCA) - Perth
Why it ranks fifth
Healthcare Australia's Perth team draws praise for responsiveness and quick shift placement, with individual carers singled out by name for going beyond scope. Reviews are mixed overall: alongside the compliments, a recurring theme is surprise out-of-pocket costs for things like blood tests and training, plus complaints about excessive contact from staff. Worth engaging for its scale and speed, but get costs in writing first.
Pros
- Fast activation and consistent shift placement
- Individual carers frequently praised by name
- Flexible arrangements across a multi-state operation
- Responsive staff for most day-to-day needs
Watch out: Multiple reviews report hidden or poorly disclosed fees for blood tests and training, so ask for full costs upfront.
Services: employment services, in home care, ndis plan management, disability accommodation
At Home Care
Why it ranks sixth
At Home Care has real strengths in complex and neurological care, and its wheelchair-accessible van hire is consistently praised even by otherwise critical reviewers. But the review pattern is polarised: older five-star reviews describe committed carers, while more recent ones report rude service, scheduling chaos, and management that doesn't follow up on complaints. Confidence here is low given the small review base and the split sentiment.
Pros
- Experience with complex and neurological care needs
- Wheelchair-accessible van rental praised across reviews
- Covers multiple disability types under one provider
- Open seven days a week
Watch out: Recent reviews describe declining standards, scheduling issues and unresponsive management, so check current availability carefully.
Services: ndis plan management, support coordination, in home care, disability accommodation
GNA Services | NDIS Provider Perth | Respite Care & Aged Care
Why it ranks seventh
GNA Services covers both disability and aged care work across Perth and regional WA, and most reviewers describe the staff as professional, dedicated, and responsive. Some reviews mention communication gaps and long waits for accommodation or follow-up calls, and the recency of reviews is lower than others on this list, so it's worth confirming current wait times directly.
Pros
- Experienced across both NDIS and aged care work
- Staff described as professional and dedicated
- Broad service footprint across Perth and regional WA
- Reliable service reported by most reviewers
Watch out: Some reviewers report slow call response and long waits for accommodation support.
Services: ndis plan management, in home care, disability accommodation, community day programs
Enable and Connect
Why it ranks eighth
Enable and Connect has just one review on record, a five-star rating, which isn't enough to draw firm conclusions about typical service quality. It's included here as a specialist in-home and personal care provider, but treat this as a name to research further rather than a proven track record.
Pros
- Single review on record is five stars
Watch out: Only one review exists so far, too little data to judge consistency or typical experience.
Services: employment services, disability accommodation, ndis plan management, in home care
The scoring behind this list
| Signal | Weight |
|---|---|
| Review sentiment | 28% |
| Google rating | 26% |
| Review volume | 20% |
| Profile completeness | 14% |
| Review recency | 12% |
Ranking data checked 2026-09-01 · Full methodology ›
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Guides before you choose
- What in-home NDIS support costs and how hours are worked out
How in-home and personal care is typically priced, what pushes an hourly rate up, and how to work out roughly how many hours you actually need.
- Choosing in-home care for an ageing parent or family member
A practical starting point for families arranging in-home disability support for an ageing parent, covering what to look for, what to ask, and how to keep them involved in the decision.