Health and Disability Services Complaints Office (HaDSCO)

Updated 2026-09-01 · 2,909 reviewed · 122 listed · Scored from 28 Google reviews · How we rank ›

1.6(28) 46 composite score See reviews on Google ✓ Google-verified

Community Access & Day ProgramsNDIS Plan ManagementIn-Home & Personal CareAllied Health & Therapy Services

Health and Disability Services Complaints Office (HaDSCO)

Location: Perth
Services: Community Access & Day Programs, NDIS Plan Management, In-Home & Personal Care
Reviews: 28

Google Business Profile is the source for the business data shown here, last checked 2026-09-01. Details taken from their website were fetched 2026-08-01.

What do recent reviews say?

Few reviewers report positive contact; most describe complaints languishing for months or years without meaningful investigation or response. Complaints are often closed without resolution, and HaDSCO appears to defer to health service providers rather than hold them accountable.

Praised for

educational presentations to students
helpful case officers in conciliation

Watch-outs

complaints closed or ignored without resolution
unresponsive to inquiries and case updates
slow processing times (months to years)
staff dismissive or defensive on calls
protects health providers over complainants

poor-communicationhard-to-reachlong-wait-timeshigh-staff-turnover

Think twice if: Complaints often go unresolved for extended periods; response and follow-up are inconsistent.

What are they good at?

provides a formal complaints pathway
offers internal review of decisions

Worth knowing

Case officer Caitlyn Byrne named in review regarding a complaint closed after one year without resolution
Conciliation arranged by HaDSCO mentioned in one positive review, but settlement was later breached by the health provider
Staff named include a former OT (name not recalled) and the state manager of AHPRA who gave a presentation at North Metro TAFE Joondalup

How it compares

Rated 1.6 against a 4.47 average across the 48 community access & day programs businesses listed here.
Has more Google reviews than 68% of the businesses in this directory.

How we scored this

How We Score

Star rating 0

Review volume 63

Review recency 100

Review sentiment 27

Profile completeness 100

Verification 30

Rating breakdown

Contact

Phone: +61865517600
Website: https://www.hadsco.wa.gov.au/
Address: Albert Facey House, 469 Wellington St, Perth WA 6000
Open in Google Maps

Last verified 2026-09-01

Opening hours

Monday: 08:30-16:30
Tuesday: 08:30-16:30
Wednesday: 08:30-16:30
Thursday: 08:30-16:30
Friday: 08:30-16:30
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Complaints resolution for health servicesComplaints resolution for mental health servicesComplaints resolution for disability servicesCode of Conduct administrationComplaints investigationProhibition ordersInternal review of complaints decisionsPractitioner registration status checks

As published by the business on its own website; not independently verified.

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