Perth Disability Services & Support Organisation Guide
Menu
Compare quotes

Kingsmill Care Group

Updated 2026-09-01 · 2,909 reviewed · 122 listed · Scored from 22 Google reviews · How we rank ›

4.6(22) 69 composite score See reviews on Google ✓ Google-verified
Disability Employment ServicesNDIS Plan ManagementSupport CoordinationIn-Home & Personal CareSupported Accommodation & SDACommunity Access & Day Programs
Kingsmill Care Group
Location
West Perth
Services
Disability Employment Services, NDIS Plan Management, Support Coordination
Reviews
22
Ranking
#15 in Disability Employment Services
Best for
Families seeking reliable personal care support and NDIS coordination from trained, consistent staff.

Google Business Profile is the source for the business data shown here, last checked 2026-09-01. Details taken from their website were fetched 2026-08-01.

What do recent reviews say?

Most reviewers praise Kingsmill for consistent, on-time support staff and a genuine commitment to helping clients reach NDIS goals. Praise centers on reliability, compassion, and proactive service. However, recent complaints highlight gaps in training and reliability for domestic services like cleaning and gardening, plus concerns about contract changes and communication breakdowns. The business appears stronger on personal support and coordination than on household task reliability.

Praised for
  • punctual and reliable staff
  • compassionate and person-centred care
  • proactive support for NDIS goals
  • strong communication and feedback
Watch-outs
  • inconsistent reliability with specific services like gardening and cleaning
  • undertrained or unsuitable staff for some tasks
  • poor contract communication and changes
  • alleged coercion to remove negative reviews
compassionate-staffreliable-support-workersperson-centred-careresponsive-adminpunctual
Best for: Families seeking reliable personal care support and NDIS coordination from trained, consistent staff.
Think twice if: Think twice if you need regular domestic services like cleaning or gardening; recent reviews note gaps in these areas.

What are they good at?

  • staff consistently arrive on time
  • dedicated support coordinators who navigate NDIS plans
  • quick, clear communication with families
  • adaptive response to funding changes

Worth knowing

  • Support coordinator Marianne named for NDIS plan navigation and attentiveness
  • staff reliably show on scheduled shifts with advance notice
  • adapted support when client funding was cut unexpectedly
  • ongoing issues with gardening and cleaning services going unfilled for 18 months

What reviews say by service

In-Home & Personal Care
Personal care praised for punctuality and reliability; domestic tasks like cleaning and gardening reported as inconsistently staffed or undertrained.
Support Coordination
Support coordinator Marianne singled out for attentive NDIS plan guidance despite heavy workload.
NDIS Plan Management
Clients consistently mention help reaching NDIS goals; coordination praised as proactive.
Disability Employment Services
Website lists employment support; no review evidence yet.
Supported Accommodation & SDA
Long-term clients report feeling safe and empowered in shared accommodation; no complaints raised.
Community Access & Day Programs
Website lists community participation; reviews mention staff bring new activity ideas for consideration.

How it compares

  • Rated 4.6 against a 4.38 average across the 96 supported accommodation & sda businesses listed here.
  • Has more Google reviews than 57% of the businesses in this directory.

How we scored this

How We Score
Star rating 63
Review volume 59
Review recency 83
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
20
4
0
3
0
2
0
1
2

FAQ

Are staff always available on time?
Multiple reviewers confirm support staff arrive punctually and shifts are rarely missed. If funding changes, the business works to maintain continuity.
Can they help me navigate my NDIS plan?
Yes. Support coordinators (including Marianne, named specifically) guide clients through NDIS goals and provide clear feedback to families.
What about gardening or cleaning help?
The business offers household task assistance, but recent reviews note gaps in consistent staffing for these services over the past 18 months.
Request a quote

Similar disability services nearby

MyIntegra - Western Australia
75

MyIntegra - Western Australia

4.7(28)✓ Google-verified

Most clients report consistent, friendly service with knowledgeable staff who explain NDIS matters clearly and respond quickly. Monthly budget reports and quick payment processing are regularly praised. One recent review flagged unreliable support coordination and slow invoice handling, but this appears isolated against the predominant 4.7-star rating and 86% five-star spread.

NDIS Plan ManagementSupport CoordinationSupported Accommodation & SDA
View profile
Ahanacare | Registered NDIS Provider | NDIS Housing & Respite Accommodation
75

Ahanacare | Registered NDIS Provider | NDIS Housing & Respite Accommodation

4.9(45)✓ Google-verified

Most reviewers praise Ahanacare's compassionate staff, clean facilities, and reliable support over many years. However a detailed complaint from a recent resident raises serious concerns: alleged staff misconduct, unsafe driving, inadequate locks and security, and eviction without addressing basic needs like internet access in a rental situation. The stark contrast between these accounts warrants direct conversation with the provider before committing.

NDIS Plan ManagementCommunity Access & Day ProgramsSupported Accommodation & SDA
View profile
St Jude’s Health Care Services
69

St Jude’s Health Care Services

4.1(109)✓ Google-verified

Most reviewers report warm, attentive support and smooth transitions into care or housing. Staff know clients well, coordinate flexibly around individual schedules, and respond quickly to requests. One detailed complaint describes a distressing occupational therapy assessment marked by poor listening and infantilising language, resulting in service termination.

NDIS Plan ManagementDisability Employment ServicesCommunity Access & Day Programs
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-01