Google Business Profile is the source for the business data shown here, last checked 2026-09-01.
Strong five-star reviews praise staff professionalism, responsiveness, and genuine commitment to client wellbeing and family partnership. However, multiple one-star accounts describe feeling unheard, dismissed, and discriminated against, with concerns dismissed and autonomy undervalued. The gap between glowing and deeply negative experiences suggests inconsistency in how individual clients are treated or supported over time.
Positive reviewers highlight quick response to needs and staff who adapt to each client. Complaints centre on empathy gaps, staff changes that destabilised long-term relationships, and an organisational approach that questioned rather than respected client capabilities. The service appears stronger for families seeking respite than for clients prioritising agency and voice.
Mighty Mentors earns strong praise for personable, skilled support workers who help clients build confidence and independence through meaningful mentoring. Most reviewers highlight warm staff and engaging activities, though one client raised serious safety and accountability concerns during a program, which the business later addressed.
Most reviewers describe indifferent or hostile staff who enforce compliance over genuine support. Phone calls go unanswered, appointments are perfunctory, and clients report being "kicked out" or cut off for minor infractions. A handful of reviewers met individual staff members who helped them navigate payments or training, but these exceptions do not offset the widespread pattern of poor service.
Review evidence for this Joondalup business is limited. Their website lists NDIS plan creation, assistive technology, and home and living support across Australia.
Last updated 2026-09-01