Google Business Profile is the source for the business data shown here, last checked 2026-09-01. Details taken from their website were fetched 2026-09-01.
Strong ratings mask a split experience. Long-term customers praise Manage It's swift payment, knowledgeable staff like Seok Yin and Amandeep, and clean self-manager software. Recent complaints centre on duplicate billing errors, frozen invoice approvals without explanation, and defensive responses when challenged. One review cited missing escalation after service termination.
Review evidence is limited to recent complaints; the bulk of five-star reviews are 3-5 years old. Current users report rapid responses and error-catching that saves thousands. Those unhappy cite months waiting for duplicate charges to clear and staff refusing to pay valid NDIS provider invoices.
Based on limited recent reviews, so treat this as low-confidence.
Across 27 reviews, families and individuals consistently report warmth and reliability. Staff adapt to schedules, explain processes clearly, and show genuine investment in clients' wellbeing. The team covers both NDIS and aged care across Perth, from Thornlie to Westminster to Landsdale, with no complaints recorded.
VisAbility is trusted by families for ongoing disability support and community programs, with accessible facilities and weekend availability. A recent serious complaint about receptionist conduct toward a vulnerable client stands against otherwise consistent praise for friendly staff and quality rooms, suggesting inconsistency in service culture.
All three reviews are five-star, citing a professional, caring team. Limited review evidence available, but consistent mention of staff reliability and willingness to go beyond standard support.
Last updated 2026-09-01