- Who should I ask for if I have a good experience at one location?
- Ask by name. Reviewers consistently credit their success to specific consultants (e.g., Beth, Anna, Chloe); the Fremantle office also received praise for disability advocacy. Avoid Jasmine (Victoria Park) if you need neurodiversity support, based on one serious complaint.
- What happens if I need to reschedule or have an emergency?
- This varies. Some staff are described as helpful and flexible; others have been criticized for rudeness and lack of empathy when appointments clash with medical emergencies. Communication by text or phone can be unreliable or slow.
- Does MatchWorks really help people get jobs?
- Yes, multiple reviewers report successful placements with named staff, particularly in sectors like mining and general workforce. Success appears tied to your individual consultant's effort and understanding of your needs.