28 low data
The Help Haven Pty Ltd
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
NDIS Plan ManagementSupported Accommodation & SDACommunity Access & Day Programs
MatchWorks Victoria Park
Disability Employment ServicesNDIS Plan ManagementSupported Accommodation & SDA
- Location
- Victoria Park
- Services
- Disability Employment Services, NDIS Plan Management, Supported Accommodation & SDA
- Reviews
- 34
- Ranking
- #20 in Disability Employment Services
- Best for
- People who connect well with their assigned employment consultant and need structured job placement support.
Google Business Profile is the source for the business data shown here, last checked 2026-09-01. Details taken from their website were fetched 2026-08-01.
What do recent reviews say?
Strong personal relationships with named staff often drive positive outcomes, with reviewers crediting individual consultants like Beth, Anna, and Chloe for genuine job placements and emotional support. However, scattered reports of delayed responses, dismissive behaviour during emergencies, and serious lapses in neurodiversity advocacy underscore a worrying inconsistency. The gap between best and worst experiences suggests service quality depends heavily on who you're paired with.
Praised for
- skilled individual staff members
- genuine job placement success
- patient and understanding approach
- goes beyond basic support
Watch-outs
- poor communication and follow-up
- lack of empathy in crisis situations
- inconsistent quality between consultants
- disability advocacy failures
reliable-support-workerspoor-communicationskilled-therapistscompassionate-staffhard-to-reachperson-centred-care
Best for: People who connect well with their assigned employment consultant and need structured job placement support.
Think twice if: You need reliable follow-up during emergencies or have experienced poor disability advocacy elsewhere; some consultants have received serious complaints about communication and ableist responses.
What are they good at?
- Named staff deliver measurable job placements
- Structured programs for neurodiversity and First Nations employment
- Long track record of positive individual relationships
Worth knowing
- Named positive staff: Anna, Beth, Wafi, Chi, Chloe Burns, Taneale, Wafiy
- Named staff with complaints: Jasmine (Victoria Park), Boudi, Jacinta
- Chad at Fremantle office praised for appropriate disability advocacy
- Specific service failures: delayed rescheduling without empathy during dental emergency; neurodiversity interview preparation mishandled; consultant away without backup communication
- Job placements mentioned in mining sector and general workforce
What reviews say by service
- Disability Employment Services
- Individual consultants excel at job matching and placement, but communication gaps and inconsistent follow-up create frustration during critical moments.
- NDIS Plan Management
- Limited review evidence on NDIS plan management specifically; website claims the service but no clear reviewer feedback.
- Supported Accommodation & SDA
- No clear review evidence of supported accommodation or SDA services; category listed but not evidenced in reviews.
How it compares
- Rated 3.5 against a 4.38 average across the 96 supported accommodation & sda businesses listed here.
- Has more Google reviews than 74% of the businesses in this directory.
How we scored this
How We Score Star rating 23
Review volume 67
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Rating breakdown
5
19
4
1
3
1
2
3
1
10
FAQ
- Who should I ask for if I have a good experience at one location?
- Ask by name. Reviewers consistently credit their success to specific consultants (e.g., Beth, Anna, Chloe); the Fremantle office also received praise for disability advocacy. Avoid Jasmine (Victoria Park) if you need neurodiversity support, based on one serious complaint.
- What happens if I need to reschedule or have an emergency?
- This varies. Some staff are described as helpful and flexible; others have been criticized for rudeness and lack of empathy when appointments clash with medical emergencies. Communication by text or phone can be unreliable or slow.
- Does MatchWorks really help people get jobs?
- Yes, multiple reviewers report successful placements with named staff, particularly in sectors like mining and general workforce. Success appears tied to your individual consultant's effort and understanding of your needs.
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