
PlanCare
Staff respond fast and care deeply. Reviewers consistently mention being heard and valued, with named managers like Serin and Sivy managing packages thoughtfully, checking in monthly, and guiding clients through funding changes. The team helped one person feel confident about grandmother's care options within a single call. Invoices come on time and the budgeting support eased planning stress for someone who switched to self-managed care. However, one complaint hints at past service issues that deterred honest feedback, and another early review noted frustration during a funding transition period. Recent five-star ratings suggest systems have stabilised now. Monthly reviews and responsiveness within 24 hours appear standard practice.

