Google Business Profile is the source for the business data shown here, last checked 2026-10-01. Details taken from their website were fetched 2026-08-01.
Many clients credit atWork with genuine employment success, backed by job coaches who follow up after placement and run practical workshops. However, recent serious complaints about unresponsive staff and failure to provide promised support to vulnerable clients remain unresolved, weighing heavily against the many positive outcomes.
Review evidence is limited. The business states it is NDIS registered and operates in Midland, offering accommodation support and personal care services across Western Australia.
Staff responsiveness varies sharply. Reviewers praise individual team members who take time to explain matters clearly, yet many report months-long waits for application responses, missing letters and emails, and funded services (like occupational therapy) not materialising as planned. The wider issue is inconsistent staff attitudes: some are described as helpful and understanding; others come across as dismissive or condescending toward people with disability and their carers. The 2.4-star rating across 32 reviews reflects this unevenness, with recent months showing a 58% one-to-two-star trend.
Both reviewers praise Sorelle for understanding individual needs and matching clients with the right support person. Office staff are described as helpful and responsive, and the team is noted for managing complex cases effectively.
Last updated 2026-10-01