48
National Disability Insurance Scheme
2.4(32)✓ Google-verified
Staff responsiveness varies sharply. Reviewers praise individual team members who take time to explain matters clearly, yet many report months-long waits for application responses, missing letters and emails, and funded services (like occupational therapy) not materialising as planned. The wider issue is inconsistent staff attitudes: some are described as helpful and understanding; others come across as dismissive or condescending toward people with disability and their carers. The 2.4-star rating across 32 reviews reflects this unevenness, with recent months showing a 58% one-to-two-star trend.
NDIS Plan ManagementSupport CoordinationIn-Home & Personal Care
