Perth Disability Services & Support Organisation Guide
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Edge Employment Solutions

Updated 2026-09-01 · 2,909 reviewed · 122 listed · Scored from 44 Google reviews · How we rank ›

2.5(44) 45 composite score See reviews on Google ✓ Google-verified
Disability Employment ServicesNDIS Plan ManagementSupported Accommodation & SDA
Edge Employment Solutions
Location
Subiaco
Services
Disability Employment Services, NDIS Plan Management, Supported Accommodation & SDA
Reviews
44
Ranking
#29 in Disability Employment Services

Google Business Profile is the source for the business data shown here, last checked 2026-09-01. Details taken from their website were fetched 2026-09-01.

What do recent reviews say?

The weight of reviews describes a service that has deteriorated sharply, particularly in the past two years. Clients report being shuffled between departing staff, waiting months for promised callbacks, and receiving vague responses instead of meaningful job support. A handful found success with named staff like Serena, Kathryn Skipp, and Taylor, but these exceptions sit against a pattern of clients feeling gaslit, devalued, and abandoned. The few five-star reviews reflect deep loyalty, yet the majority leave the service less employable than when they arrived.

Several reviews allege that the organisation has lost direction and may be winding down its DES provider role. While the website claims "employment support coaching" and "job finding and keeping support," the gap between stated services and lived experience is stark. Complaints centre on staff not remembering clients, forcing job applications without guidance, and leaving vulnerable people in exploitative placements.

Praised for
  • Dedicated job coaches remembered by clients
  • Supportive staff during job transitions
  • Long-term client retention for some
Watch-outs
  • High staff turnover; clients reassigned repeatedly
  • Poor communication and missed appointments
  • Lack of genuine job referrals
  • Gaslighting and disempowering approach
  • No reimbursement for travel or fuel
  • Clients left worse off than before
high-staff-turnoverpoor-communicationhard-to-reachcancellationsunqualified-staff
Think twice if: Anyone seeking ongoing employment support; high staff turnover and communication gaps leave clients frequently reassigned and unheard.

What are they good at?

  • NDIS registered provider
  • Operates across Perth metro
  • Some clients sustained employment for years

Worth knowing

  • Named staff praised: Serena, Kathryn Skipp, Taylor; others (Jenny Fuller, Luke Griffin) noted as previous strong performers
  • Clients report reassignment to 5-6 different consultants during tenure
  • Reviewer reported waiting 2.5 months for promised callback
  • No fuel reimbursement despite active appointments, contrary to Workforce Australia standards
  • One client left Edge unemployable; secured work immediately after switching providers
  • One review alleges Edge may be ceasing DES provider operations soon (staff rumour, unconfirmed)

What reviews say by service

Disability Employment Services
Staff turnover and poor communication undermine job-search support; job referrals rare or mismatched

How it compares

  • Rated 2.5 against a 4.38 average across the 96 supported accommodation & sda businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 72
Review recency 73
Review sentiment 29
Profile completeness 100
Verification 30

Rating breakdown

5
11
4
4
3
3
2
5
1
21

FAQ

Does Edge reimburse travel costs for appointments?
One recent reviewer reported no fuel vouchers were provided despite active interviews and appointments, contrary to what they understood Workforce Australia standards to be.
How often will I see the same job coach?
Multiple reviews report clients were reassigned to 5-6 different consultants over months, often without notice or explanation.
What qualifications do the job coaches have?
Reviews do not describe job coaches' qualifications. One reviewer stated staff appear to have no specific skills or knowledge around disability.
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Last updated 2026-09-01