Google Business Profile is the source for the business data shown here, last checked 2026-10-01. Details taken from their website were fetched 2026-09-01.
The weight of reviews describes a service that has deteriorated sharply, particularly in the past two years. Clients report being shuffled between departing staff, waiting months for promised callbacks, and receiving vague responses instead of meaningful job support. A handful found success with named staff like Serena, Kathryn Skipp, and Taylor, but these exceptions sit against a pattern of clients feeling gaslit, devalued, and abandoned. The few five-star reviews reflect deep loyalty, yet the majority leave the service less employable than when they arrived.
Several reviews allege that the organisation has lost direction and may be winding down its DES provider role. While the website claims "employment support coaching" and "job finding and keeping support," the gap between stated services and lived experience is stark. Complaints centre on staff not remembering clients, forcing job applications without guidance, and leaving vulnerable people in exploitative placements.
Most customers report smooth installation, professional workmanship, and helpful staff. One recent complaint noted slow refund processing after cancellation, though deposit was eventually processed following the review.
Most reviewers praise MyIntegra for swift payment processing, staff who explain NDIS rules clearly, and consistent help over years of use. One recent complaint flagged a support coordinator's missed appointments and slow email responses, but this stands alone against 16 five-star reviews praising the same team's reliability and care.
Most reviewers praise Kingsmill for consistent, on-time support staff and a genuine commitment to helping clients reach NDIS goals. Praise centers on reliability, compassion, and proactive service. However, recent complaints highlight gaps in training and reliability for domestic services like cleaning and gardening, plus concerns about contract changes and communication breakdowns. The business appears stronger on personal support and coordination than on household task reliability.
Last updated 2026-10-01